Hotel Awards

Year 2025

  •   Winner of Tripadvisor Travellers’ Choice Award 2025 – Tripadvisor  

Year 2024

  • Best Luxury Hotel of 2024 in Malaysia - World Economic Magazine
  • Best ASEAN MICE Venue Standard 2024-2026 for ASEAN Tourism Awards 2024– Ministry of Tourism, Arts, and Culture Malaysia
  • 8.3/10 score for Traveller Review Awards 2024 – Booking.com
  • Winner of 2024 Travellers Choice Award – Tripadvisor
  • Best Business Hotel in Malaysia – Global Brands Award
  • Best Luxury Business & Leisure Hotel 2024 – Malaysia – LUXlife Magazine
  • Premium Hotel for Trip.Best 2024 - Trip.com
  • Best Hotel & Restaurant Of The Year 2024 - Travel & Hospitality Awards
  • Muslim-Friendly Tourism Excellence Award - World Halal Excellence Award
  • 8.8/10 score for Customer Review Award 2024 - Agoda
  • TOP 100 Hotels & Resorts in the World - Luxury Lifestyle Award
  • TOP 100 Hotel General Managers (Mr.Michael Hanratty) - Luxury Lifestyle Award  
  • Top Supporting Hotel - Tiket.com
  • 4.7/5.0 score for Best Guest Experience - Tiket.com

Year 2023

  • 8.6/10 Customer Review Award – Agoda
  • Best Luxury Business Hotel in Malaysia - The Luxury Lifestyle Award 2023
  • Best Luxury Hospitality Experience in Malaysia – LUXlife Magazine

Year 2022

  • 8.7/10 Travelers' Choice 2022 Award – Booking.com
  • Best City Hotel, Malaysia - International Travel Award 2022

Year 2021

  • 8.8/10 score for Loved by Guests Award - Hotels.com 
  • 8.8/10 score for Traveller Review Award 2021 – Booking.com
  • 9.4/10 Customer Review Award – Agoda
  • Winner of 2021 Travellers Choice Award – Tripadvisor
  • Luxury Hotel - Business Hotel Winner Malaysia - iLuxury Awards
  • Luxury Hotel - City Hotel Winner Malaysia – iLuxury Awards

Year 2020

  • Best ASEAN MICE Venue Standard 2020-2022 for ASEAN Tourism Awards 2020– Ministry of Tourism, Arts, and Culture Malaysia
  • 8.7/10 score for Traveller Review Awards 2020 – Booking.com
  • 8.5 Best Travelers’ Experience Award – Traveloka 
  • 9/10 Loved by Guests Award – Hotels.com
  • 8.9/10 Customer Review Award – Agoda 
  • Winner of 2020 Travellers Choice Award – Tripadvisor 
  • 5.5/6 score for Recommended by Guest 2020 – HolidayCheck

Year 2019

  • Service Excellence Malaysia for Luxury Travel Guide Asia & Australasia Awards 2018 – Luxury Travel Guide
  • 8.7/10 score for Guest Review Awards 2018 – Booking.com
  • Style & Innovation Hotel of the Year 2019 – Corporate Travel Awards
  • Certificate of Excellence for Hall of Fame 2019 – TripAdvisor
  • 78/100 score for Expert's Choice Awards 2019 - TripExpert.com
  • 6/6 score for Recommended by Guest 2019 - HolidayCheck
  • 8.7/10 score for Customer Review Awards 2019 - Agoda
  • Top Business Hotel - World Top Tourism Awards 2019
  • Most Recommended Hotel  – ctrip (Trip.com)
  • 9/10 score for Loved By Guest Award 2019 – Hotels.com

Year 2018

  • 8.6/10 score for Guest Review Awards 2017 – Booking.com
  • Fabulous 4.3/5 score for Loved by Guests Award 2017 – Hotels.com
  • Certificate of Excellence for Outstanding Traveler Reviews 2017 – TripAdvisor
  • Rakuten Travel Bronze Award 2017 – Rakuten Travel
  • Most Favourite Choice for Hospitality, Business & Leisure Hotel 2017 – 2018, Best Brands Award – The BrandLaureate
  • 8.6/10 score for 2018 Excellence Award– Hotels Combined
  • Certificate of Excellence for Outstanding Traveller Reviews 2018 – TripAdvisor
  • Certificate of Excellence for Hall of Fame 2018 – TripAdvisor
  • 8.8/10 score for Loved by Guests Awards – Hotels.com
  • 4.6/5 score for Best Business Travel Hotel- Ctrip
  • #TeamPenangAward for Best Social Media, GMID18 Social Media Campaign – Penang Meetings Industry Day 2018 (PCEB)
  • 8.5/10 score for Customer Review Awards 2018 – Agoda
  • 2 Gold + 2 Bronze – Battle of the Chefs 2018

Year 2017

  • 8.3/10 score for Guest Review Awards 2016 – Booking.com
  • Best Luxury Design Business Hotel Worldwide - Hotel of the Year Award 2016 - 2017
  • Top 100 Hotel Worldwide – Hotel of the Year Award 2016 - 2017
  • Fabulous 4.3/5 score, 2017 Loved by Guests Award – Hotels.com
  • #TeamPenangAward for Best Social Media, GMID 2017 Social Media Campaign – Penang Meetings Industry Day 2017(PCEB)
  • 5.8/6 score, Recommended by Guest – Holiday Check
  • Chinese Preferred Hotel 2017 – Ctrip.com
  • Outstanding Traveller Reviews, Certificate of Excellence – Tripadvisor
  • Hotel with Meeting Facilities Award for Excellence (5 star) – Rawr Awards
  • Luxury Modern Hotel Malaysia 2017 – World Luxury Hotel Awards
  • Taste Cafe for Best Hotel Restaurant, Sambutan Hari Penjaja & Komuniti Peniaga 2017 – MBPP

Year 2016

  • 8.0/10 score, 2015 Award of Excellence – Booking.com
  • 4.2/5 score, Loved by Guests – Hotels.com
  • Best Lifestyle Business & Leisure Hotel 2015-2016 – BrandLaureate
  • Luxury City Hotel of the Year 2016 – Luxury Travel Guide
  • 5.6/6 score, Best Rated Hotel – HolidayCheck
  • HAPA Best 5 Star Hotel 2016 – 2018
  • HAPA Service Excellence 2016 – 2018
  • HAPA Hotel of The Year 2016 – 2018
  • Most Improved Hotel for Powering Global Travel Award 2016 – GTA

Year 2015

  • Certificate of Excellence for Hall of Fame – TripAdvisor
  • 8.0/10 score, Excellence in Guest Review – Booking.com
  • Recommended Hotel – Malaysian Hotel Awards by Booked.net
  • Chinese Preferred Hotel – Ctrip.com
  • 4.2/5 score, Excellent Guest Review Score – Hotels.com
  • 5.6/6 score, Recommendation for Best Rated Hotels – HolidayCheck
  • 1st Runner Up, Inter Hotel Bowling Championship
  • Champion in Nasi Lemak Competition 2015 – Kerson Media
  • 1st Runner Up, Nasi Lemak Competition 2015 – Kerson Media
  • Taste Café, Champion for Restoran Dalam Hotel, Sambutan Hari Penjaja & Komuniti Peniaga 2015 – MPPP
  • Winner for Gold Circle Award 2015 – Agoda.com
  • Best Supporting Hotel – Ctrip.com

Year 2014

  • Les Clefs d’ Or Member (Mohd Junaidy) – Society of the Golden Keys
  • Best Hospitality Hotel 2013-2014 – BrandLaureate
  • Certificate of Excellence 2014 – TripAdvisor
  • 8.1/10 score, Guest Review Score – Booking.com
  • 2nd Runner Up for MAH Penang Inter Hotel Beach Volley Ball Tournament
  • 5.7/6 score, Best Rated Hotels – HolidayCheck
  • Certificate of Excellence 2013 – TripAdvisor

Year 2013

  • Special Appreciation Award – AsiaRooms.com
  • Special Interactive Award – wotif.com
  • Gold Medal in Pastry (Chef Tan) – Fonterra Foodservices
  • Best Hotel Interior Malaysia – International Hotel Awards 2013 – 2014
  • Bronze Medal for Dessert Challenge, Millac Dairy – Battle of the chefs
  • Certificate of Diploma for Main Course – Battle of the chefs
  • Certificate of Excellence 2013 – TripAdvisor
  • 8.1/10 score, Excellence in Guest Review – Booking.com
  • Winner 2013 Luxury Design Hotel – World Luxury Hotel Awards
  • 3rd placing for Restoran Dalam Hotel, Sambutan Hari Penjaja & Komuniti Peniaga 2013 – MPPP
  • Soy & Sesame, 2013 Malaysia’s Best Restaurants – Edipresse Group

Year 2012

  • Highly Commended Hotel Interior Malaysia – International Hotel Awards
  • 2012 Certificate of Excellence – TripAdvisor
  • Top Preferred Hotel – IN Penang Award
  • G Spot, Best Hotel Bar – Mongoose Publishing Sdn Bhd
  • Soy & Sesame, 2012 Malaysia’s Best Restaurants – Edipresse Group
  • Asia’s Top Design Hotel – Now Travel Asia

Year 2011

  • Gold Medal for Practical Individual Challenge – Battle of the chefs
  • Silver Medals for Dessert Challenge and Fruit & Vegetable Carving – Battle of the chefs
  • Bronze Medal for Dessert Challenge – Battle of the chefs
  • Certificate of Diploma for Roselle Supreme Dress the Cake – Battle of the chefs
  • Highly Commended Hotel Interior Malaysia – International Hotel Awards
  • Soy & Sesame, 2011 Malaysia’s Best Restaurants – Edipresse Group
  • Finalist for Best Place to have fun in Penang – HotelClub Awards

Year 2010

  • Best Hotel Construction & Design Asia Pacific – International Hotel Awards
  • Best City Hotel Malaysia – World Luxury Hotel
  • Top 5 HAPA Best Independent Hotel 2010 – 2012
  • HAPA Best Front Office 2010 – 2012
  • Runner Up for 4th Penang Chefs Challenge

Year 2009

  • Gold Medal Award – Battle of the chefs
  • Gold Medal for Chinese Cuisine – Battle of the chefs
  • Gold Medal for Class 36 – Battle of the chefs
  • Silver Medal for Class 22 – Battle of the chefs
  • Team Silver Medal for Class 24 – Battle of the chefs
  • Bronze Medals for Class 21, 28 – Battle of the chefs
  • Certificates of Diploma – 01, 07, 08, 12, 13, 29 – Battle of the chefs
  • Best Design Hotel – 1st Runner Up – FIABCI
  • Best Business Hotel – IN Penang Award

Year 2008

  • Malaysia Star Performer Hotel 2008/2009 – wotif.com
  • Top Performer Hotel 2008/2009 – wotif.com
  • Hotel Development Winner – FIABCI
  • Top 5 HAPA Best Design Hotel Concept
  • Top 10 HAPA Gastronomic Experience – Asian Cuisine 2008 – 2010
  • Top 10 HAPA All-Day-Dining 2008 – 2010
  • Top 10 HAPA Best Night Spot 2008 – 2010
  • Top 5 HAPA Most Dynamic General Manager 2008-2010 (Marco G. Battistotti)

Year 2007

  • Malaysia Star Performer Hotel 2008/2009 – wotif.com