Awards

Hotel Awards

Year 2024

Best Luxury Hotel of 2024 in Malaysia - World Economic Magazine
Best ASEAN MICE Venue Standard 2024-2026 for ASEAN Tourism Awards 2024– Ministry of Tourism, Arts, and Culture Malaysia
8.3/10 score for Traveller Review Awards 2024 – Booking.com
Winner of 2024 Travellers Choice Award – Tripadvisor
Best Business Hotel in Malaysia – Global Brands Award
Best Luxury Business & Leisure Hotel 2024 – Malaysia – LUXlife Magazine
Premium Hotel for Trip.Best 2024 - Trip.com
Best Hotel & Restaurant Of The Year 2024 - Travel & Hospitality Awards
Muslim-Friendly Tourism Excellence Award - World Halal Excellence Award
8.8/10 score for Customer Review Award 2024 - Agoda
TOP 100 Hotels & Resorts in the World - Luxury Lifestyle Award
TOP 100 Hotel General Managers (Mr.Michael Hanratty) - Luxury Lifestyle Award
Top Supporting Hotel - Tiket.com
4.7/5.0 score for Best Guest Experience - Tiket.com

Year 2023

8.6/10 Customer Review Award – Agoda
Best Luxury Business Hotel in Malaysia - The Luxury Lifestyle Award 2023
Best Luxury Hospitality Experience in Malaysia – LUXlife Magazine

Year 2022

8.7/10 Travelers' Choice 2022 Award – Booking.com
Best City Hotel, Malaysia - International Travel Award 2022

Year 2021

8.8/10 score for Loved by Guests Award - Hotels.com
8.8/10 score for Traveller Review Award 2021 – Booking.com
9.4/10 Customer Review Award – Agoda
Winner of 2021 Travellers Choice Award – Tripadvisor
Luxury Hotel - Business Hotel Winner Malaysia - iLuxury Awards
Luxury Hotel - City Hotel Winner Malaysia – iLuxury Awards

Year 2020

Best ASEAN MICE Venue Standard 2020-2022 for ASEAN Tourism Awards 2020– Ministry of Tourism, Arts, and Culture Malaysia
8.7/10 score for Traveller Review Awards 2020 – Booking.com
8.5 Best Travelers’ Experience Award – Traveloka
9/10 Loved by Guests Award – Hotels.com
8.9/10 Customer Review Award – Agoda
Winner of 2020 Travellers Choice Award – Tripadvisor
5.5/6 score for Recommended by Guest 2020 – HolidayCheck

Year 2019

Service Excellence Malaysia for Luxury Travel Guide Asia & Australasia Awards 2018 – Luxury Travel Guide
8.7/10 score for Guest Review Awards 2018 – Booking.com
Style & Innovation Hotel of the Year 2019 – Corporate Travel Awards
Certificate of Excellence for Hall of Fame 2019 – TripAdvisor
78/100 score for Expert's Choice Awards 2019 - TripExpert.com
6/6 score for Recommended by Guest 2019 - HolidayCheck
8.7/10 score for Customer Review Awards 2019 - Agoda
Top Business Hotel - World Top Tourism Awards 2019
Most Recommended Hotel – ctrip (Trip.com)
9/10 score for Loved By Guest Award 2019 – Hotels.com

Year 2018

8.6/10 score for Guest Review Awards 2017 – Booking.com
Fabulous 4.3/5 score for Loved by Guests Award 2017 – Hotels.com
Certificate of Excellence for Outstanding Traveler Reviews 2017 – TripAdvisor
Rakuten Travel Bronze Award 2017 – Rakuten Travel
Most Favourite Choice for Hospitality, Business & Leisure Hotel 2017 – 2018, Best Brands Award – The BrandLaureate
8.6/10 score for 2018 Excellence Award– Hotels Combined
Certificate of Excellence for Outstanding Traveller Reviews 2018 – TripAdvisor
Certificate of Excellence for Hall of Fame 2018 – TripAdvisor
8.8/10 score for Loved by Guests Awards – Hotels.com
4.6/5 score for Best Business Travel Hotel- Ctrip
#TeamPenangAward for Best Social Media, GMID18 Social Media Campaign – Penang Meetings Industry Day 2018 (PCEB)
8.5/10 score for Customer Review Awards 2018 – Agoda
2 Gold + 2 Bronze – Battle of the Chefs 2018

Year 2017

8.3/10 score for Guest Review Awards 2016 – Booking.com
Best Luxury Design Business Hotel Worldwide - Hotel of the Year Award 2016 - 2017
Top 100 Hotel Worldwide – Hotel of the Year Award 2016 - 2017
Fabulous 4.3/5 score, 2017 Loved by Guests Award – Hotels.com
#TeamPenangAward for Best Social Media, GMID 2017 Social Media Campaign – Penang Meetings Industry Day 2017(PCEB)
5.8/6 score, Recommended by Guest – Holiday Check
Chinese Preferred Hotel 2017 – Ctrip.com
Outstanding Traveller Reviews, Certificate of Excellence – Tripadvisor
Hotel with Meeting Facilities Award for Excellence (5 star) – Rawr Awards
Luxury Modern Hotel Malaysia 2017 – World Luxury Hotel Awards
Taste Cafe for Best Hotel Restaurant, Sambutan Hari Penjaja & Komuniti Peniaga 2017 – MBPP

Year 2016

8.0/10 score, 2015 Award of Excellence – Booking.com
4.2/5 score, Loved by Guests – Hotels.com
Best Lifestyle Business & Leisure Hotel 2015-2016 – BrandLaureate
Luxury City Hotel of the Year 2016 – Luxury Travel Guide
5.6/6 score, Best Rated Hotel – HolidayCheck
HAPA Best 5 Star Hotel 2016 – 2018
HAPA Service Excellence 2016 – 2018
HAPA Hotel of The Year 2016 – 2018
Most Improved Hotel for Powering Global Travel Award 2016 – GTA

Year 2015

Certificate of Excellence for Hall of Fame – TripAdvisor
8.0/10 score, Excellence in Guest Review – Booking.com
Recommended Hotel – Malaysian Hotel Awards by Booked.net
Chinese Preferred Hotel – Ctrip.com
4.2/5 score, Excellent Guest Review Score – Hotels.com
5.6/6 score, Recommendation for Best Rated Hotels – HolidayCheck
1st Runner Up, Inter Hotel Bowling Championship
Champion in Nasi Lemak Competition 2015 – Kerson Media
1st Runner Up, Nasi Lemak Competition 2015 – Kerson Media
Taste Café, Champion for Restoran Dalam Hotel, Sambutan Hari Penjaja & Komuniti Peniaga 2015 – MPPP
Winner for Gold Circle Award 2015 – Agoda.com
Best Supporting Hotel – Ctrip.com

Year 2014

Les Clefs d’ Or Member (Mohd Junaidy) – Society of the Golden Keys
Best Hospitality Hotel 2013-2014 – BrandLaureate
Certificate of Excellence 2014 – TripAdvisor
8.1/10 score, Guest Review Score – Booking.com
2nd Runner Up for MAH Penang Inter Hotel Beach Volley Ball Tournament
5.7/6 score, Best Rated Hotels – HolidayCheck
Certificate of Excellence 2013 – TripAdvisor

Year 2013

Special Appreciation Award – AsiaRooms.com
Special Interactive Award – wotif.com
Gold Medal in Pastry (Chef Tan) – Fonterra Foodservices
Best Hotel Interior Malaysia – International Hotel Awards 2013 – 2014
Bronze Medal for Dessert Challenge, Millac Dairy – Battle of the chefs
Certificate of Diploma for Main Course – Battle of the chefs
Certificate of Excellence 2013 – TripAdvisor
8.1/10 score, Excellence in Guest Review – Booking.com
Winner 2013 Luxury Design Hotel – World Luxury Hotel Awards
3rd placing for Restoran Dalam Hotel, Sambutan Hari Penjaja & Komuniti Peniaga 2013 – MPPP
Soy & Sesame, 2013 Malaysia’s Best Restaurants – Edipresse Group

Year 2012

Highly Commended Hotel Interior Malaysia – International Hotel Awards
2012 Certificate of Excellence – TripAdvisor
Top Preferred Hotel – IN Penang Award
G Spot, Best Hotel Bar – Mongoose Publishing Sdn Bhd
Soy & Sesame, 2012 Malaysia’s Best Restaurants – Edipresse Group
Asia’s Top Design Hotel – Now Travel Asia

Year 2011

Gold Medal for Practical Individual Challenge – Battle of the chefs
Silver Medals for Dessert Challenge and Fruit & Vegetable Carving – Battle of the chefs
Bronze Medal for Dessert Challenge – Battle of the chefs
Certificate of Diploma for Roselle Supreme Dress the Cake – Battle of the chefs
Highly Commended Hotel Interior Malaysia – International Hotel Awards
Soy & Sesame, 2011 Malaysia’s Best Restaurants – Edipresse Group
Finalist for Best Place to have fun in Penang – HotelClub Awards

Year 2010

Best Hotel Construction & Design Asia Pacific – International Hotel Awards
Best City Hotel Malaysia – World Luxury Hotel
Top 5 HAPA Best Independent Hotel 2010 – 2012
HAPA Best Front Office 2010 – 2012
Runner Up for 4th Penang Chefs Challenge

Year 2009

Gold Medal Award – Battle of the chefs
Gold Medal for Chinese Cuisine – Battle of the chefs
Gold Medal for Class 36 – Battle of the chefs
Silver Medal for Class 22 – Battle of the chefs
Team Silver Medal for Class 24 – Battle of the chefs
Bronze Medals for Class 21, 28 – Battle of the chefs
Certificates of Diploma – 01, 07, 08, 12, 13, 29 – Battle of the chefs
Best Design Hotel – 1st Runner Up – FIABCI
Best Business Hotel – IN Penang Award

Year 2008

Malaysia Star Performer Hotel 2008/2009 – wotif.com
Top Performer Hotel 2008/2009 – wotif.com
Hotel Development Winner – FIABCI
Top 5 HAPA Best Design Hotel Concept
Top 10 HAPA Gastronomic Experience – Asian Cuisine 2008 – 2010
Top 10 HAPA All-Day-Dining 2008 – 2010
Top 10 HAPA Best Night Spot 2008 – 2010
Top 5 HAPA Most Dynamic General Manager 2008-2010 (Marco G. Battistotti)

Year 2007

Malaysia Star Performer Hotel 2008/2009 – wotif.com